jeudi 2 février 2012

I have bought Ives's Violin Sonatas

So, summary of last episode ... I could not download via the DG, Amazon, Itunes site the tracks of Ives' Violin Sonatas by H Hahn and Valentina Lisita.

I gave it another try a couple of days via my Ipad through Itunes ... and in a bizarre twist of the cyber world, got my order accepted.

Thanks to iCloud, the content got synchronized  to my Ipod and my PC and I am listening to Ives's works as we speak.

I had send a mail at the customer care mail of Universal and got the following response from the support team:


Hello Antoine.

Thanks for your e-mail regarding your attempt to download Charles Ives' 'Violin Sonatas.'

On occasion, and due to licensing laws, some records are not available in certain territories as is the case with the record you are attempting to download.

I hope this provides the clarification you were looking for.


Name Withheld

Universal Music Direct Support تم


I have to add that the timeliness of the response was spotless. I have one concern though, the subject of the mail was: RE: . Universal Music Issue Resolved: (UMDS-70447) Product enquiry which means that the Support group decided themselves that the Issue was resolved. Given my experience, I thought I had been able to buy the tracks thanks to them ... so was surprised by the content.


My response:

Dear ...

Thanks for your reply.

I am a classical music reviewer at concertonet but have also a blog. I wrote on it  about my experience at I included how I tried with no success to get the tracks first with you and then on Amazon and Itunes.

Also, I did a last try yesterday to buy the tracks with my Ipad with exactly the same credentials as on my PC on the same country and ... my purchase could go through via Itunes. The tracks are now synchronized thanks to iCloud on Itunes on my PC and my Ipod as well. Enclosed is a screen shot:

If this is OK with you, I will narrate this unusual story on my blog as a follow-up of the earlier story.

Antoine Leboyer


I will let you know if an answer comes. But I am so surprised why there would be such restrictions ? Any ideas anyone ?

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